5 Day-250 mile, 100% Money-Back Guarantee! I purchased a BMW 335i in March from Advantage Certified after a great deal of research. Their professionalism, knowledge and no pressure sales approach was genuine and made this purchase an exceptionally pleasant experience. Based on that experience I returned in June and traded in the 335i for a BMW Z4. After much deliberation, I decided that the 335i was in fact the car for me. Advantage Certified advertised a 5 Day – 250 mile, 100% Money Back Guarantee and I was wondering how painful this process was going to be and if in fact they would deliver as advertised. To any future client or potential buyer, Advantage Certified makes the process of returning the vehicle as equally stress free as the original purchase. Without hesitation or reservation, our next vehicle purchase will be with Certified Advantage. The ownership and staff are without peer when it comes to honesty, integrity and customer satisfaction. If you are looking for best value and overall high quality in a used luxury vehicle, Certified Advantage should be the first and only choice for your next purchase. BTW, the Titanium Silver 335i is a true hot rod and I could not be happier with the original purchase from Advantage Certified.

John,

    We were planning for the worst, hoping for the best, but found quickly that overall, our fears were unfounded.  Each time I called, Mike or John were attentive, professional, considerate and sincere.  If they did not have an answer to my question, they would call me back with one.  Since my car was at their Arizona dealership, John even took the time to give me a "play-by-play" walk around of the vehicle before it was shipped to Manassas.  John and Mike both understood I was uneasy at not only buying a used vehicle, but buying one I could only see through pictures.  They did everything they could to calm my nerves and to assure us that we would leave their dealership as "satisfied" customers.

    It is so very refreshing to look back and see that purchasing our first BMW from Advantage Certified was the most enjoyable car buying experience we had ever had.  Thank you for showing us that "customer service" still means something to some people.

    Sincerely,

    Cameron & Tina Haak
   

    I am writing this note to express how much I really like doing business with you.  In 2002 we bought our first of three autos from you, a 530i Sport.  Then in 2004 my wife needed a new car and we came to you and soon she was driving a 330i, which she just loves.  Then yesterday we concluded our 3rd purchase, a 745Li.  Throughout every transaction we were treated with the utmost respect and concern that we were satisfied with every aspect of the transaction.  Every aspect was explained, no hidden fees, etc.  Most dealers and also most retail establishments do not focus on client satisfaction, not do they have an intimiate knowledge of the products, in this area you excel!  Pauline was just great, and I can't tell you how great Mike was in assisting me.

    Further, I would be remiss if I don't mention your service department, especially Brian, who always has a ready answer and provides great service.

    I know in the future we will do business again!

    Thomas Baker
   

    In the same way that the 2005 BCS National Championship football game between Texas and Southern California exceeded the stratospheric hype that preceded the actual game, so did the performance of the Advantage Certified team exceed the lofty level of service promised on your website.  I commend you and your team for exemplary service in every area.

    I had had a desire for the last several years to own another roadster (I owned a 1973 Triumph TR-6 for many years until the early 1990's), and decided that winter 2006 was the right time to satisfy this desire.  I have always loved the lines of the BMW Z3, and learned of your facility years ago when I lived in southern Maryland.  I began following your inventory on the web in early December, 2005, and at the end of the month a confluence of circumstances (key of which was the presence of a car that I just loved from the look of it!) afforded the opportunity to visit your facility.  As a result of that visit, my wife Joyce and I bought the car, and we just love it.  Two things about the whole experience are specially noteworthy.

    The Sales Experience:  From the moment we walked in we were treated with the utmost respect, courtesy and professionalism.  All the people we spoke with that day - primarily Pauline Ball, and also Mike, Paul and Greg - did everything they could to help us make an informed decision on the car, with never a hint of any pressure.  I worked over four years as the Sales Team Leader at a Saturn retailer that could have written the Saturn corporate training plan on how to provide the customer a fun, no hassle sales experience.  Your team provided Joyce and me with the same exemplary sales experience that is virtually nonexistent elsewhere in the automotive world.

    The Service Experience:  Even the most comprehensive pre-owned certification programs (and I know of none anywhere that approaches yours) can be done in by things like a dysfunctional oxygen sensor.  The engine service light came on as we were driving the car home after delivery, even though an oxygen sensor had been replaced during certification.  I spoke with Glenn Rumingan in the service department and we made arrangements for me to get a loaner while the problem was diagnosed and fixed.  When I dropped the car off on a Monday afternoon, I also noted to Glenn a chip in the windshield.  I had known of this chip at delivery and accepted the car;  Advantage Certified was under no obligation of any kind to take further action on the windshield.  Nevertheless, Paul called me the next day to say Advantage Certified was going to replace the windshield.  I was able to keep the loaner until Thursday, which was my first opportunity to return to Manassas Park to pick up the Z3.  All was in readiness when I arrived - service light off, brand new windshield, and spanking clean like it had just come off the showroom floor.  The professionalism of the service department, allowing me to keep the loaner for several days, and especially the replacement of the windshield demonstrate a level of commitment to customer satisfaction after the sale that far exceeded my expectations.

    I commend you on a sales and service operation that is second to none.  I would most enthusiastically recommend Advantage Certified to anyone I know who expresses interest in a pre-owned BMW.

    Sincerely,

    William Sykes
   

    When I saw the 2001 Slate Green 540i Sport 6-speed in your most recent Advantage Certified email, I realized I had finally found the right BMW to replace the 1998 540i 6-speed I bought from you a couple of years back.  What I did not realize is how easy it would be to complete this deal in a way that had me going from chatting with you about my trade-in one day to sitting in the driver's seat of my new BMW before the ink was even dry a couple of days later.

    Thanks to Pauline for indulging me in a few test drives (and keeping me doubled over with bits from her comedy act).  I was anxious to check out the 530i Sport 5-speed -- it did not disappoint.  I also drove the X3 with the 5-speed -- a great ride for the snow.  But I couldn't pass up the comfort and the explosive yet civilized power band of the 540i Sport.

    Thanks to John who got right to work evaluating my trade-in.  It was amazing that after running a few numbers secretly in my head on the old 540i, John arrived at the exact same number!  When I then found out John rides motorcycles, I immediately knew where his ability to quickly size up a situation came from.

    Finally, thanks to Paul for wrapping up the deal (and retrieving my SmartTag!)  I don't think there was a stone or even a DMV form that was left unturned.

    I forgot, but was quickly reminded, now pleasant it was to work with you guys.

    Very best regards,

    Rob Scott
   

    It was a pleasure to work with your team during my recent purchase of a BMW X4 4.4L.  Throughout the entire process, I worked with talented and dedicated personnel, who always placed my needs as a high priority.  Importantly, their approach put me at ease during what can usually be a stressful process.

    Also, my line of work involves providing a quality product and service to the client.  Based on this, I tend to be more sensitive in terms of "quality", as defined by the customer.  Your team understood my needs, and was committed to delivering both the quality service, and product.  Any issue or concern I had, was mitigated efficiently, and to my satisfaction.

    I commend everyone for the work ethic, and refreshing approach brought to the business.  I am confident I made the right decision on choosing Advantage Certified to purchase a BMW.  Importantly, it was also the drive, and outstanding attitude of Jennifer, which reinforced this decision.  She was always in tune with my expectations, and took care of me throughout the process.

    Your entire organization is a "model" for which others need to strive.  They will attempt it, but will fall short.  Others talk quality, but Advantage Certified lives it.

    You have earned my business.

    Thanks!

    Dwain & Serife
   

    Thanks for the best auto purchase experience ever!!!  Yang and I really had the time of our lives!!  We were so impressed with Advantage Certified and all the professional help.  Thanks especially for all the information you gave us.  We are so excited to be driving our first BMW ever!!  We will be coming back to Advantage Certified for all the regular maintenance checks and also for our next BMW purchase!!

    Driving has never been so much fun!!  Thanks again!!

        Best Regards,

        John Weatherspoon, PhD, Esq. and Yang Yang, MS, MS
       

    You and the rest of the crew at Advantage Certified made the purchase fun and easy - from the test drive to the final signatures, everyone was friendly and helpful as well as professional.  You can tell you like your jobs and you know your products.  I hope final payments have all been made on the bet as to whether or not we would take the car once we test drove it.  I don't think I made it very far out of your parking lot on the test drive before I knew I would be driving it home.

    Your attention to customer service and quick resolution of even the minor after purchase details will definitely make us come back to Advantage Certified when we need to replace our "everyday" cars.  While I would love to drive the Roadster everyday, I am afraid I would never make it to work.  But when the weekends and vacations come around - from the Chesapeake Bay to the Outerbanks of North Carolina - catch me if you can.

        Sincerely,

        Alison Keane
       

        Ken Burley
       

    In March of this year, 2004, I began a search for a pre-owned BMW for my wife.  This was to be a 25th Wedding Anniversary gift for her.  I initially made contact with Troy Caswell and set up a time to meet him.  With some covert work done by my son I was able to narrow down the type of vehicle she preferred, which happened to be a 3 series convertible.

    When I met with Troy he was nothing but a consummate professional.  His knowledge about all the vehicles we looked at was remarkable as was his desire to help me find the perfect car for my wife.

    Although my search began three months before our anniversary I had no idea how long it may take to find that perfect car.  But with Troy's assistance and the work done by my son, that perfect car was sitting in the lot.  I picked out a 1999 328ic, which to me looked like a brand new vehicle.  The certifications and prep work done by your mechanics and cosmetic detailing staff was astonishing.  I truly felt like I purchased a new car.

    Also, the assistance I received from you, Troy, and John Tisch in helping to keep this purchase a secret from my wife was truly appreciated.  The only thing I regret is that you and your staff weren't able to see the look on her face when she came home from work that fateful evening, opened the garage door, and saw that shiny black convertible staring her in the face.  She was truly shocked and didn't know what to say.

    In my haste to get the car home that evening before she arrived I actually forgot to take my copy of the purchase agreement and associated paperwork.  So, a few days later my wife stopped by your office to pick them up.  When she told the associate her name, everyone in the showroom wanted to know if she was surprised in receiving her car.  And once again she was shocked at the level of excitement your staff displayed on her behalf.

    Ken, this was an amazing experience in purchasing a car.  I have already spread the news of your company to so many of my friends and relatives and have encouraged them to visit you.  You can be sure though, that at some time in the future, you will see me there again.

    I thank you and your staff for a great experience and for helping me in my endeavor.

        Tony De Masi

    I purchased my 1992 735i from Advantage Certified seven-and-a-half years and nearly 100,000 miles ago.  In all this time there have been only two significant mechanical repairs.  One involved the front suspension, and recently you replaced the driveshaft.  In both cases I brought the car in for routine service, and your technicians found the problems in the course of the checkup.  Even though I had not been consciously aware of the problems when I brought the car in, the improvement was unmistakable when I drove away.  I had simply forgotten how wonderfully the car handles and how silky-smooth it drives.

    I have never had the car serviced anywhere but in your shop.  I appreciate your courtesy and helpfulness in all aspects of a service visit.  My experiences have caused my to trust your advice completely.  If you say something needs to be replace or repaired, I know that there is a real problem and that I will notice the difference when it is fixed.  I also feel confident that I will be charged fairly.

    My experience in buying this car was the best, most satisfying automotive transaction I ever had.  But even so, it is the service experience that brought me in to buy a BMW 5 series for my wife last year.  Some day I suppose that I will need to replace the car I have myself.  When I do, I will certainly be back.

    In the meantime, I really love my car.  Thanks for keeping it that way!

        Sincerely,

        Tom King
       

    I came back from the test drive very pleased and decided to buy the car. Troy did an excellent job of getting me through the somewhat tedious job that the final purchase of any vehicle entails. From that point on I experienced only the best service from the staff at Advantage Certified. Bryan, the service manager patiently answered all of my questions about the service that would be done on the car. Ruth took care of all the steps to get the car serviced, checked over and cleaned up. and Troy and his crew did a fantastic job detailing the car so that it looked great when I picked it up. I would be remiss if I also didn't mention that Chrissie, who answered the phone just about every time I called, was very helpful when others were not available.

    In short, I am very pleased with my purchase from Advantage Certified and feel as if I was dealt with fairly and honestly and would not hesitate recommending them to someone looking for a pre-owned BMW.

        Cheers,

        John Unger
       

    In January of this year (2004), we became proud owners of a beautiful 530I BMW!  While we could easily write a novel as to why we bought a BMW and all of the advantages with it, we thought it would be best to give the "Reader's Digest" version.  So, without further adieux, here is our story.

    We shopped many places during our "preview" phase of car shopping.  We weren't sure whether we wanted a 3 or 5 series.  In fact, we weren't totally convinced as to whether or not we wanted a BMW.  Neither one of us has ever owned one before; boy have we missed out!  When we initially came to Advantage Certified, we didn't want to deal with a salesperson.  We just wanted to look - unhassled.  Once we decided to purchase a BMW, my wife casually dropped by Advantage Certified one afternoon.  At that time, a salesperson by the name of Paul Dreps approached her.  Previously salespeople never got past the initial contact due to their tendencies to be over-bearing and had artificial approaches.  However, she was immediately taken with Paul's approach.  His sincerity, warmth, and casual characteristics formed a connection.  These qualities made my wife feel as though he truly cared about selling her a car that would meet her needs.  In fact, this was further proven when she requested a test drive with a red convertible that she thought "spoke her name!"  After going for a spin and absolutely falling in love, Paul brought her back to reality and reminded her of the reasons she had verbalized to him for getting the 5 series.  Even though he burst her bubble, he gained additional respect from her because this further proved he wasn't just trying to sell her a car.  After meeting Paul, I would have to concur with my wife.  Paul's professionalism sets him apart from the "typical car salesman".  In fact, he is not even in their class.  In closing our deal, the time and patience we received from Sean Rizzo was also admirable.  Once again, he was willing to listen to us.  While we didn't deal with any of the other individuals in that office, everyone was very friendly and helpful.

    In closing, we want anyone that reads this to understand that Advantage Certified made us feel special.  The professionalism and kindness and the willingness to listen sets a standard that is as high as the product that they promote.  We are very impressed with the performance of our BMW and we were equally impressed with the performance of Paul and Sean!  We sincerely hope they will be there when we decide to upgrade!  Hopefully this relationship will last for many years!

    P.S.  With all of the many "extras" that came with the car such as the heated seats and heated steering wheel, the best one is the one that came with the key!  (The automatic "smile" that comes to my wife's face every time that she puts the key in the ignition!)  Thanks again!  This has been a great experience!

        Sincerely,

        George & Connie Wright
       

    My wife and I recently purchased a pre-owned 2001 BMW 330cic from your company.  We have bought over 15 cars during the past 25 years.  This was the most delightful and rewarding experience purchasing a vehicle that we have ever encountered.

    We had actually researched your company extensively, and we found several satisfied owners of pre-owned BMWs.  Your selection is rather remarkable in that it is difficult, as of this writing, to find the year, model and color combination we wanted.  We went to several area dealers and were disappointed each time.  We wish we had found Advantage Certified earlier.

    Further, we mostly appreciated your no pressure attitude and willingness to assist in our search.  By the time the detailing, 250 point inspection, washing and waxing were accomplished, I felt I had a brand new car for a much lower price.

    Lastly, we feel relieved with the low interest rate, the all inclusive existing service contract at no charge, no gas guzzler tax, no luxury tax, and the expert service and follow-up the Advantage Certified personnel have demonstrated.

    Thank you for a most memorable experience...And a great car!

        Sincerely,

        Jonathon Lillard